Reliable Technical Support for HP

Hewlett-Packard is regarded by many to be one of the founding members of Silicon Valley. HP got its start in 1939 when Bill Hewlett and Dave Packard founded Hewlett-Packard in a one-car garage in Palo Alto, United States. Their initial efforts were quite unfocused resulting in them making electronics for a range of industries, even agriculture. They were known for making electronics instruments such as oscilloscopes, frequency counters, time standards, etc that were much more accurate than competing brands. Within a couple of years though, Hp would start to manufacture some of the world’s first business computers and would become one of the leading computer manufacturers in the world, an accolade it stills hold to this day.

At rare occasions, you may run into an issue with your HP product and may require support for HP. If you need HP support, you’ll be faced with three main choices. Official HP support, onsite technical support and online technical support.

The official HP support page should be you first stop the moment you need some help. This page is completely free and features a collection of guides that provide step by step directions to resolving the issue. The drawback with this form of help is that you will have to spend some time resolving the issue on your own which can be very difficult for those who are busy with work. Another problem is that if you make a mistake while resolving your issue, there is chance that you will worsen the issue.

Onsite technical support lets you get professional technical support at your home. Once a repair technician comes to your home, you can simply explain to him the exact issue that you are facing and he or she will start resolving it. The drawback being that you’ll have to wait for them to come over to your home. This can be a real hassle if you require immediate HP support.

Online third-party HP support combines the 24×7 support offered by the official HP support page with the convenience and professional skill of an onsite technical repairman. They do this by using new software knows as remote access. Remote access lets their team of technical support specialists gain temporary access to your computer, letting them resolve the issue as if they were physically present at your location. While they are doing that, you are free to go about your daily business. The technical support expert will call you back once he is done.

Many problems that look like they are related to hardware could actually be caused by a software error. It is a very good idea to let an expert analyze the issue before you replaced the product. If the issue turns out to be a genuine hardware problem, they will advise you to take your computer to an authorized service centre for repair and replacement.